Safety Net Dental Clinic Manual
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Chapter 4. Clinical Operations
Policy and Procedure Manual
Definition, format, topics, practice guidelines, clinical protocols
Human Resources
Standards of conduct, position descriptions, employees, contractors, volunteers, recruiting, interviewing, credentialing, privileging, orientation, retention, training, legal considerations, dental boards, licensing
Liability Protection
Malpractice, risk management, incident reports, types of insurance
Health Records
Forms, contents, confidentiality, HIPAA, charting and terminology
Purchasing and Inventory Management
Supplies, tracking inventory, suppliers, stocking and dispensing medication
Patient Scheduling
Scheduing appointments, broken appointments, patient emergencies, abandonment, preventive recall, continuum of care, rights and responsibilities, informed consent, informed refusal, interpretation services
Billing and Collections
Accounting system, superbills, encounter forms, staffing
Infection Control, Environmental Health, and Safety
Regulations, waterlines, hazardous materials, mercury, nitrous oxide, radiation, accident reports, medical emergencies, security, safety
Information Resources
Dental, medical, pharmaceutical, prevention, diagnosis, technique, behavior management, conscious sedation, special health care needs
Dental Office Technology
Information management, computer hardware and software, technology integration, digital diagnostic tools, air abrasion, dental laser
Policies and Procedures Manual
What is a policies and procedures manual?
What policies and procedures should be in place when the clinic opens?
What format should be used for policies and procedures?
What topics should be covered in the policies and procedures manual?
What are practice guidelines or clinical protocols?
What is a "time-out" policy, and does the clinic need one?
Does the clinic need policies and procedures covering the surgical removal of teeth or other hard tissues?
Policies and Procedures Manual
