Chapters

Chapter 4. Clinical Operations

Policy and Procedure Manual

Definition, format, topics, practice guidelines, clinical protocols
Human Resources

Standards of conduct, position descriptions, employees, contractors, volunteers, recruiting, interviewing, credentialing, privileging, orientation, retention, training, legal considerations, dental boards, licensing
Liability Protection

Malpractice, risk management, incident reports, types of insurance
Health Records

Forms, contents, confidentiality, HIPAA, charting and terminology
Purchasing and Inventory Management

Supplies, tracking inventory, suppliers, stocking and dispensing medication
Patient Scheduling

Scheduing appointments, broken appointments, patient emergencies, abandonment, preventive recall, continuum of care, rights and responsibilities, informed consent, informed refusal, interpretation services
Billing and Collections

Accounting system, superbills, encounter forms, staffing
Infection Control, Environmental Health, and Safety

Regulations, waterlines, hazardous materials, mercury, nitrous oxide, radiation, accident reports, medical emergencies, security, safety
Information Resources

Dental, medical, pharmaceutical, prevention, diagnosis, technique, behavior management, conscious sedation, special health care needs
Dental Office Technology

Information management, computer hardware and software, technology integration, digital diagnostic tools, air abrasion, dental laser

Health Records