Safety Net Dental Clinic Manual
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Chapter 5. Quality Management
Overview
Quality assurance, control and improvement
Accreditation
Role of the Joint Commission
Applying Principles in the Dental Clinic
Assessing administrative functions, patient and staff satisfaction, and quality; peer review; evaluating mission, measuring productivity, sharing results
Data Collection and Analysis
Data resources; developing, administering, and analyzing patient satisfaction surveys; reading list
Applying Principles in the Dental Clinic
How do we apply QA/I concepts in our clinic?
Why and how should we assess the quality of the clinic's administrative functions?
Do we need patient satisfaction surveys?
Do we need staff satisfaction surveys?
How can we measure clinical quality?
What methods can be used to measure clinical quality?
What is peer review and how is it done?
How can we tell if the clinic is meeting the community's needs and our mission?
How should productivity be measured, and how is it part of a QA/I program?
What are some practical applications of these concepts?
What quality control activities should the clinic perform?
What should we do with the results of our QA/I activities?
Applying Principles in the Dental Clinic
