Safety Net Dental Clinic Manual
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Chapter 6. Program Sustainability
Key Principles
Characteristics of efficient and effective programs, essential elements, practice parameters, data measures and indicators, mission and planning
Managing the Business Office
Staff and facility recommendations, accounts receivable, costs, revenue, write-offs, setting fees, managing productivity and payer mix
Clinic Management
Indicators for delivery, design, broken appointments, appointment system, efficiency, effectiveness, and access to care
Solutions to Common Problems
Broken appointments, emergency patients and fee schedules
Managing the Business Office
How do we measure productivity and performance?
What can be measured in accounts receivable?
How can we use costs to identify productivity problems?
How can we measure revenue in relation to productivity?
How can we analyze our fee structure?
How can we measure individual practitioner productivity?
How does the payer mix impact efficiency?
Managing the Business Office
