Chapter 4. Clinical Operations

Chapter 4. Clinical Operations—Introduction

Chapters 1, 2 and 3 provided information to help you:

  • Decide whether to build a safety net clinic
  • Appreciate design and staffing issues, and
  • Understand possibilities to fund and assure sustainability for your safety net dental clinic.

This chapter covers the operations of a safety net dental clinic, including:

  • Staffing
  • Risk management
  • Health records and information management
  • Purchasing and inventory management
  • Patient scheduling and consent
  • Billing and collections
  • Infection control
  • Environmental health
  • Safety issues

The framework for organizing all of these clinic operations is generally through a policies and procedures manual. Details and examples of policies, procedures, guidelines, regulations, and more are provided throughout.


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