Data Collection and Analysis
How do we analyze patient satisfaction surveys?
Analysis of data can be accomplished through a spreadsheet, database, or statistical software. Generally, any question
that yields a negative response rate of greater than ten percent of the respondents identifies an area that should be
further investigated as part of the clinic's QA/I process.
Surveys should be repeated about twice a year. The same questions, worded the same way, should be used to allow identification
and tracking of trends. If new items of concern arise between surveys, then new questions can be added.
Autodata Systems offers
a package of software and a scanner that will create and read survey forms
and automatically compute frequency distributions and other statistics. While
a system such as this is
not necessary, it can save significant time in compiling and analyzing