Unit 5. Quality Assurance and Quality Improvement
Quality Assurance & Quality Improvement

Section 1. The Vision for Quality

Quality Control

The term “quality control” (QC) is used most frequently in health care in conjunction with the daily calibration of laboratory instruments and equipment and with the testing of reagents, but it also can be applied to a dental practice. According to Joseph Juran, QC consists of three steps:

  1. Evaluate actual performance.
  2. Compare actual performance to quality goals or standards.
  3. Act on the differences.

Many of the QA/QI activities conducted in the health care field are actually QC activities and are used to assess and maintain process stability. Examples of common QC activities and worksheets for dental clinics are presented in Section 3.